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COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact on our delivery services at this stage, however, we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order is shipped.

The United States Shipping Rates and Estimates

Worldwide Shipping Rates and Estimates

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@vaxili.com with your name and order number, and we will look into it for you.

To track your order please click here

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@vaxili.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here

If you have any further questions, please don't hesitate to contact us at contact@vaxili.com.

VAXILI LTD
71-75, Shelton Street,
London,
WC2H 9JQ,
UNITED KINGDOM
+44 7441 446068

Or

304 S. Jones Blvd,
#8014, Las Vegas NV,
89107,
United States of America
+1 206-649-6584

Shopping on VAXILI is very safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at VAXILI, your privacy and online security are always guaranteed.

PayPal: the most convenient payment method in the world

VAXILI primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

Secure Credit Card payment

We can also accept Credit Card payment using Mastercard, Visa, Amex, Discover, Google Pay and Apple Pay through Stripe, the leader of credit cards payments gateways..

VAXILI takes great pride in offering a safe and secure online shopping experience.

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. These include using SSL (Secure Sockets Layer) protocol with an encryption key length of 128-bits (the highest level commercially available).

Our main payment service providers PayPal and Stripe servers checks that you're using an approved browser - one that uses SSL 3.0 or higher. Servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.